Delivery and Returns

DELIVERY

All orders will be dispatched within 48 hours and will be sent via Royal Mail.

Royal Mail 2nd Class - £3.00 - (free for orders of £30 or more - UK ONLY) - Delivery within 2-3 days following dispatch.

Royal Mail 1st Class - £3.55 (up to 1kg) / £5.50 (up to 2kg) - Aims to deliver the next working day.

Free Local Collection - You are welcome to collect your order free of charge if you live locally. This will be arranged at a mutually convenient time, usually within 1-2 days of ordering and will be collected from my home address in Dinas Powys, Vale of Glamorgan.

Enter discount code COLLECTIONONLY at checkout to enjoy free local collection. **Please note the free local collection discount code is for customers who are able to collect their order**

International delivery to Europe- £8.00 (up to 2kg)- Royal Mail International Delivery within 5-7 days following dispatch.

We are no longer able to deliver to Germany as recent legislation prevents us from doing so.

We do not currently deliver to Canada and the USA due to insurance purposes.

If you need your package to have a guaranteed delivery date, or would like it tracked, then drop us an e-mail at hello@ecobeau.co.uk and we will be happy to arrange this.

 

 

 

RETURNS

We're sure that you'll be happy with your order, but in the event that you're not satisfied, we're able to accept returns, as long as:

  • we're notified within 7 days of you receiving your order; and,
  • the goods that you wish to return have not been used and are in their original packaging.

If you wish to return an item, please email us at hello@ecobeau.co.uk. You will need to provide your name and contact details, the name of the item(s) you wish to return, your order number and your reason for returning the item. When your return has been received, it will be inspected and you will be informed of whether the return/exchange has been approved.

Unless the item is damaged or faulty, the costs of returning the item(s) are non refundable. If the refund is due to damaged or faulty goods, we will cover the cost of returning the item. When returning your item(s), we recommend that you obtain proof of posting from the Post Office, or use a signed for service.