Delivery and Returns
Due to the increased pressure of COVID 19 unfortunately all postal services are experiencing delays at the moment. Some orders are taking several weeks to arrive following drop off at post office.
All orders will be dispatched within 2 working days and will be sent via Royal Mail.
Royal Mail 2nd Class - £3.20 - (free for orders of £50 or more - UK ONLY)
Your order will arrive up to 10 days following shipping confirmation email. Please see the above note on Royal Mail delays.
Royal Mail 1st Class - £3.85 (up to 1kg) / £5.50 (up to 2kg) - Aims to deliver the next working day. Due to current pressures on the Royal Mail parcels may take longer to arrive.
Free Local Collection - You are welcome to collect your order free of charge if you live locally. This will be arranged at a mutually convenient time, usually within 1-2 days of ordering and will be collected from my home address in Dinas Powys, Vale of Glamorgan.
Enter discount code COLLECTIONONLY at checkout to enjoy free local collection. **Please note the free local collection discount code is for customers who are able to collect their order**
We do not currently deliver to Canada and the USA due to insurance purposes.
If you need your package to have a guaranteed delivery date, or would like it tracked, then drop us an e-mail at email@example.com and we will be happy to arrange this.
With such uncertainty for us all right now I wanted to let you know what I'm doing here at Eco Beau to ensure your orders continue to arrive with you safely.
I will continue to pack and deliver your parcels via the Royal Mail service. The majority of orders don't require a signature however if your order is of high value I'll provide a track and signed service and will notify you of this prior to delivery.
To reassure you, Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus.
How orders are packed
I personally handle all Eco Beau stock and pack every order that is sent to you. I'll continue to throughly wash my hands prior to handling and packing your orders and will take extra care to clean the stock room and packing areas.
We're sure that you'll be happy with your order, but in the event that you're not satisfied, we're able to accept returns, as long as:
- we're notified within 7 days of you receiving your order; and,
- the goods that you wish to return have not been used and are in their original packaging.
If you wish to return an item, please email us at firstname.lastname@example.org. You will need to provide your name and contact details, the name of the item(s) you wish to return, your order number and your reason for returning the item. When your return has been received, it will be inspected and you will be informed of whether the return/exchange has been approved.
Unless the item is damaged or faulty, the costs of returning the item(s) are non refundable. If the refund is due to damaged or faulty goods, we will cover the cost of returning the item. When returning your item(s), we recommend that you obtain proof of posting from the Post Office, or use a signed for service.